IC Social Banking

In two weeks you can have your Bank bot operational to answer the most frequently asked questions from your customers and help those who are not yet part of your Digital Banking.

Available for WhatsApp and other social networks such as Facebook Messenger, Twitter and for your Bank's web chat.

Using its own engines, the bot can recognize frequent queries and provide an appropriate response.

We offer a package of frequently asked questions and services, where you can include different types of queries and contemplate changes that may arise in operations.

This package of services was designed to respond to the needs that banks present today, and is based on our experience of more than 25 years in the digital channel industry for banks.

Our bot integrates natively with the main platforms in the Customer Support market, such as Salesforce, Zendesk and Genesys. Through this integration, it is possible to provide the intervention of a human agent for the resolution of personalized queries that the client requires.

This package of services was designed to respond to the needs that banks present today, and is based on our experience of more than 25 years in the digital channel industry for banks.