Software Evolution Area
The mission
Helping our Clients in the financial sector to meet their business objectives, evolving its IC-Banking platform in an agile and secure way, with the best user experience, through excellent customer service.
This team, made up of specialists in correction and solution evolution activities, it aims to carry out activities that allow software solutions developed according to business needs to be kept functional and updated.
SEA specialists are not only qualified in the different technologies on which the solutions to be maintained are built, but they also have specific technical/functional knowledge in these Customer solutions, which is essential in a large project, with code releases in different phases and who must consider changes with a global and contextual vision.
Methodology
The SEA area works under a Service Level Agreement
with predefined timings for each stage.
3rd Level Support
The SEA area is also in charge
to provide third-level support.
Required Support Levels:
1st level
Credit line disbursement
End users attention
2nd level
Technical specialists
Customer Support at the 1st level
Client Administration and Operation ICB
Infocorp delivery certification
3rd level
2nd level remote support
Client: Evolution, ICB platform
The SEA in our words
