Gimena Vera: What is it like to work in the Software Evolution Area
In this video Gimena Vera, one of our SEA Managers, talks about her experience in the Corrective and Evolutionary Support area at Infocorp. What characterizes it and what day day is it like.
Transcript:
How does the SEA work?
Within each team we have the specialists, the implementers, the developers of the platform, on the other hand, we have the management team, who are the ones who lead and guide the team and also the customer.
What is daily life like?
My day-to-day work is very changeable, you can never plan it 100% because something new will always emerge either by the internal team or by the client and that is also what keeps us always fresh, always in a constant activity and it's very good because we learn all the time, every day we learn something and we can also share our experiences with kids who are growing and who are on this banking path.
What do you like most about work?
Dynamism, working with the team, both internal and that of the client, generating that synergy, generating that trust, that they can see us on the bank's side, on their side, as a whole, those are the main points that I like the most.
How is the evolution of IC Banking in each Client?
This depends on each customer and their need, we offer three types of categories, support, corrective and evolutionary, but equally our focus is always on taking the customer to the evolutionary part, so that they can have a continuous improvement in their platform, so that banking is always evolving.
How do you maintain a Partner link with Customers?
It is a link between Partners, it goes beyond being a supplier, we always try to accompany them, to give them advice, to take them wherever we think it is the best path and we understand that this is part of the added value of our relationship with them. They know their people and sometimes they understand that their customers are not going to use, or need those features, or sometimes the suggestions that we give together can change to reach the goal they really want.
Since digital channels began to be used more, we understand that one of the main challenges for us, beyond helping them with the continuity of the platform, is to quickly bring them new changes to meet the needs of customers who increasingly use the platform as the branch and not so much the presence, so for that we need to reach them faster and come up with more new initiatives that can meet the needs of their customers.
