IC Back Office is the day-to-day management
It’s the only channel through which bank representatives use the platform according to their different roles (security, help desk, technology, etc.).
The authorized bank representatives take advantage of setting digital channels in an omnichannel manner.
Efficient management is achieved for each one of the contact channels. A friendly, consistent, and seamless experience is guaranteed for customers of the financial institution, either Corporate Banking, SMEs, or Retail.
Empower your employees with tools that allow:
Managing customers, products and users
Enroll people and companies
Define permissions, parameters, rules and limits
Create feature profiles
Set up approval schemes
Configure security devices
View transaction history
Control and security in the processes
Establish auditing functions
Set up dual approval processes
Manage the communication with your customers directly
Configure notifications and alerts (push notifications)
Configure requests with dynamic forms on Web and Mobile
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